Customer Support - A Complete Beginner's Guide

Hi, I'm Oleh and with over six years of experience in Customer and Technical support, I've created this course specifically for you.

💡 This course is offered as “pay what you want.” You can grab it for free - no strings attached.

If you find it valuable and want to support more content like this, tips are always appreciated.
They help me keep creating resources for the support community 💙

In this course, you'll find only the most necessary knowledge, tips, facts, practical tasks and advices based on my own experience gained over the years in this field.

🚀 Ready to start a career in customer or technical support?

This guide is packed with fundamentals, examples and practical exercises at the end of each chapter to help you understand what it takes to deliver excellent support with high quality, empathy and professionalism. Even if you have zero prior experience, it's not a problem, because the course structure is designed to give you the fundamental knowledge in this area and to put it into practice. Let's get started!

📘 Inside the Course You'll Learn:

✅ What Customer/Technical support really is
✅ Support levels (L1, L2, L3) explained
✅ Must-have skills to stand out
✅ Best communication and writing tips
✅ How to deal with frustrated users
✅ Templates for common replies
✅ Troubleshooting framework that works
✅ Essential tools every beginner needs
✅ Career growth paths & next steps
✅ Bonus: Essential Tools and Platforms for Beginners

Who Is This Course For?

This course is designed for:

• Beginners who want to break into tech support with no prior experience.
• Career changers from non-technical backgrounds looking to enter the tech industry.
• Freelancers & virtual assistants who often troubleshoot tools or support clients.
• Customer support agents aiming to shift into technical support roles.
• Students & recent graduates who want practical, real-world job skills.
• Anyone curious about how modern tech support works and how to get started fast.

🎁 BONUS: Includes a curated list of the best free/paid beginner-friendly platforms, apps and services to help you get started faster and smarter.